RETURN & REFUND POLICY

We stand behind our products.

All products come with a FREE replacement warranty for 15 days from purchase*. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order.

For defective or faulty products, please take photos or videos and email us at info@furvenzy.com. The customer will have to bear the return shipping charges to the origin warehouse. You can also call us at 1 (888) 641-8868 and one of our customer support advocates will help you out.

If you are approved for a refund, it will be processed within 3 to 5 business days, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 business days.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product. If the order is canceled before being delivered then the there is a 5% restocking which the customer will have to pay.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@furvenzy.com.

We take all the risk out of ordering by offering a unmatched satisfaction guarantee. We’ll always do our best to take good care of you.